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Your password is what prevents unauthorized people from using your account and interfering with your surveys. You must therefore ensure your password is known only to you and is difficult to guess. This of course can create problems - if you should forget your password then you will not be able to use . The login page therefore includes the possibility for you to reset your password should you forget it. To do so:
1. Click the Forgot your password? link below the login page.
The dialog shown below here opens.
Figure 1 - The "Forgot your password?" dialog
2. Type your user name into the field and click Send.
An email is sent automatically to the address registered to the username you have given. The email contains a link and instructions for how you can reset your password. Note that the system is automated and "internal" to so is identical for SaaS and On-premise users.
Note: The reset password link is time-limited and is only valid for one hour. If you do not reset your password within that time then the link will expire and you must repeat the procedure to be sent a new link.
Note: When you change your password, the new password is checked against the pwned password service of haveibeenpwned.com to see if the password is one that is known to have been breached before. If your new password has been registered in previous data breaches more than a specified number of times, then it will not be accepted. The maximum number of breaches allowed is set by the system administrator.