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Using 2-Step Authentication

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    When 2-step authentication is enabled for your Forsta account, when you log into Forsta Plus you will need your password and a code that is generated by an authenticator application. Download an authenticator app such as Authy, Duo, Google Authenticator, LastPass Authenticator or Microsoft Authenticator, into your mobile device to generate the required code

    Authenticator App

    1. Download the authenticator app that you wish to use onto your mobile device.
    2. In Forsta Plus, click the User menu icon to open the User Settings overlay and beside the 2-step authentication property click SETUP.

    The 2-step authentication overlay opens with a QR code.

    Figure 1 - Example of a QR code generated by Forsta Plus

    1. Using your mobile device, scan the QR code.

    A code number is generated and presented on your mobile device.

    2. Enter the number into the field towards the bottom of the overlay and click SAVE.

    The authenticator overlay closes and you are returned to the User Settings page. 2FA is now activated.

    With the current settings you will need to generate and input a new code number every time you log in to Forsta. You can however set the browser to be "trusted"; this you can do the next time you log in (see below). The computer and browser you use to log in to Forsta Plus will then allow you access for 30 days without having to input a new code. After 30 days you will need to generate and input a new code. Note that if you log in to Forsta Plus from any other computer, or using a different browser, then you will need to input a new code.

    To disable 2FA, in the User Settings page click DISABLE beside the 2-step authentication option.

    Note: If you for example lose your mobile device, you have "Recovery codes" available (go to User Settings for more information), or your system administrator can access your user settings and disable this functionality for you.

    2-step Authentication

    When you log in to Forsta Plus, if 2FA is enabled then after entering your username and password you will be asked for a code number.

    Figure 2 - Entering the verification code

    Logging in using 2-step verification

    1. On your mobile device, run the Authentication app to generate the required code and enter the code into the field.
    2. If you wish to "Trust this browser", check the box. You will then be able to log in using the current browser for the next 30 days. After this time you will need to input a new 6-figure code.
    3. Click theVerify button.